Print Buying Direct

Welcome to the Customer Service Department (including Administration, General Enquiries etc.)

My name is Chris Bunting and I am the office manager of this busy department and would like to give you an insight into a typical day.

Your initial telephone call will usually be taken by Natalie, who will take down your printing quote request, order or any enquiry you may have.

She will pass on a quote request and your details to one of our print estimators who will then deal with you direct, usually by sending through a quotation via email.

If you want to place an order for print (or design & print) this will be processed and then sent through to the production department, who will schedule the work and in turn email you with our best delivery date. If this date is not acceptable then they will do their very best to improve it.

If you have a query of any kind we will try to answer it at once, put you through to the relevant person, or failing that we will take your details and call you back ASAP.

We receive artwork, proof read if necessary and send out proofs in either pdf format or out in the post if a hard copy is requested. Any amends will be taken down over the phone or by email and passed on to our design studio.

We are also responsible for monitoring any parcels/pallets which have been despatched – of which there are many. If you want to know where it is at any time we can usually find out by checking for you on line.

We send out all our mail via Royal Mail’s on line business site. We send out large mailings on behalf of several of our customers who are in turn invoiced directly by Royal Mail, which saves time and money on administration and paperwork.

We pride ourselves on keeping our customers informed at all times.

If you have any questions, no matter what they may be, we are here to help you.
So call The Printing House at any time and we will be pleased to assist.

This month we have just launched our Wallet Folder sale – for great prices on wallet folders (Presentation Folders) just visit our Wallet Folder Sale Page.

Chris Bunting
Office Manager

The Printing House Ltd – www.theprintinghouseltd.co.uk – Marshfield Bank, Crewe, Cheshire CW2 8UY

& Print Buying Direct (www.printbuyingdirect.co.uk)

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