Dazzling Databases for Printed Newsletters

Dazzling Databases for Printed Newsletters

When your customer list grows too large to keep track of on your fingers and toes, it’s time to set up a database. Your software must allow you to add new fields (segments of information), combine lists and print directly onto labels. It must also be powerful enough to handle future growth.

When adding to your list, be sure to collect basic information, such as contact name, company name, address, city, county and postal code and to set each in a separate field. For example, if you set up city, county and postal code all in one field, you wouldn’t be able to sort by postal code. If you plan to create personalised letters, set up the contact name with first name and last name, set fields, along with a field for gender. This will allow you to address a letter to “Dear Ms. Smith”.

Keep in mind that some larger organisations require mail stops or the piece will be considered undeliverable and thrown away. Also, keep track of personnel changes, such as new titles and names. Using the correct name and title will please your prospects. It is cheaper to verify an address by phone or e-mail than to mail to an incorrect address for an entire year.

Even though this is a “mailing” list, you should also collect alternative ways to reach your customers, including phone and fax numbers and e-mail addresses. This way, you’re set up when you want to send out a special edition or broadcast.

Develop codes for your customers. Perhaps you have a mix of dealers, distributors and end users (people who buy from you directly and use the product themselves). Or maybe your customers are from three or four general areas: government, educational institutions and FTSE 100 companies, for example. Coding customers allows you to select and mail to targeted groups. 

If you sell a product, set up a field that tracks purchases. This will allow you to know who your “frequent buyers” are. Mail to these people often,

After you’ve collected basic information, record how the customer found out about your business. As you have contact with the customer, record other facts that come up in the conversation.

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7 Responses to “Dazzling Databases for Printed Newsletters”

  1. Crasty Says:

    I added your blog to bookmarks. And i’ll read your articles more often!

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