Six Types of Newsletter Content

Six Types of Newsletter Content – 28th October 2009

Promotional newsletters walk a fine line between soft-sell and unbiased information. While you want the unique features of your products and services to appear in as many articles as possible, it’s the useful information that keeps your readers coming back for more.

Walking the fine line between marketing copy and news copy is tricky. When you go too far to the promotional side, you end up with what readers consider company propaganda. When you go too far to the “news” side, you’re confusing your marketing publication with an industry magazine or news broadcast.

If people are paying for a publication, the expect it to be packed with useful information. While you want to include helpful information in your newsletter, always make sure it’s related to your product, organisation or industry.

Balance Promotion with News

Your newsletter’s subject is the link back to your organisation. When all the content follows the main subject, readers feel a clear sense of purpose. It also makes it easier to collect content for each issue.

Newsletter content can be broken down into six categories:

  1. product
  2. customer
  3. support
  4. organisation
  5. industry
  6. response

Within each article, squeeze in reason readers should buy from you. Adapt the text to attract prospects, too.

There are basic assurances you need to give prospects. They want to know you can supply their needs and that you can deliver what you’re promoting. Many prospects need to know that you won’t abandon them after they buy, donate, vote or join.

To win additional business from current customers, you need to provide different assurances. Persuade customers that it’s not a risk to give one supplier all of their business. Assure customers that you offer more than one area of expertise. If you can save them time and money by providing more than one service or product, this may weigh in your favour. Also, the fact that the customer already knows you makes buying from you less of a risk.

To maintain the same level of business from existing clients, you must provide them with other decisive information. Restate that you appreciate their business. Convince them that your growth will bring them increased, not decreased, service. Give them insight into your future plans and show how you keep their needs in mind when making changes. Ask customers, voters, members and donors how you can serve their needs better.

Depening on the goals of your publication, you should include this type of assurance in each of the various types of articles. In addition to the assurances, keep your target promotional level in mind. Each of the six types of articles should operate within the four levels of marketing:

  • N: Names: who you are
  • E: Enticement: what you provide
  • W: Written words: how your service works
  • S: Sell: what action to take

If one of your goals is to talk about the capabilities and virtues of your organisation, the best way to demonstrate this is through your products and services. Within product articles, you can discuss the talents that went into designing them. On the other hand, if you talk only about your capabilities, without backing them up with concrete examples, the result is a “hot air” publication. Readers usually let these “brag rag” newsletters just blow on by. To keep reader interest, use product articles that show rather then tell about your organisation.

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