Frequently Asked Questions
Q: I’ve just placed my order online, when should I expect delivery?
A: We aim to dispatch all orders within 3 working days with the exception of letterheads. Due to the inks needing additional drying time, we aim to dispatch letterheads within 5 working days. The only exception to this is during the Christmas Period, when we shutdown between Christmas and New Year. All orders placed during that period will be dispatched on our return (usually around the 5th January).
Q: I’ve used other printers in the past and been let down. Why should I trust Print Buying Direct?
A: Print Buying Direct is a trading name of The Printing House Ltd and recognised throughout the industry as one of the leading companies in selling printing online. The Printing House Ltd is one of the most respected names in the industry. We were formed in 1991 and have completed printing projects for over 1000 satisfied customers since then. We have won national awards for our work with schools and are Platinum Members of the British Printing Industry Federation. See our Testimonials page to see what our customers think of us.
Q: How do I know it is safe to order online with you?
A: We use Worldpay, part of The Royal Bank of Scotland, one of Europe's largest payment services providers. Everyday the process an average of over 12 million transactions. No card details are held on our server at Print Buying Direct.
Q: I can’t see what I want on your website – can you help?
A: Yes, we can produce pretty much anything that involves ink on paper. From Leaflet Printing, Business cards online to Annual Reports, Price Lists to Prestigious Brochures or Catalogues. Just email info@printbuyingdirect.co.uk , fill in our online form or call 0870 950 8444 for a no obligation price.
Q: I’ve created my own design – how do I order printing?
A: If the item you want is on our website and you wish to order it online, then just see our page explaining artwork specifications. If the item you want isn’t available to buy online or you would prefer to deal with one of our customer service representatives then either email info@printbuyingdirect.co.uk giving as much information as possible and attached your artwork or call 0870 950 8444 – we can then provide you with a price and let you know how to order.
